If you need technical support on a product, please make sure you have first exhausted the manual. Most support questions are answered in the product documentation. If you still need assistance, we offer several avenues of support:
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| Filename | Description | Size | Date | |
|---|---|---|---|---|
| CDM 2.08.24 WHQL Certified.zip | CDM 2 08 24 WHQL Certified | 1.3MB | 01/05/2022 | |
| Comparison Chart_Street.jpg | Comparison Chart Street | 2.6MB | 07/15/2019 | |
| Dahua Player and converter to AVI.zip | Dahua Player And Converter To AVI | 2.6MB | 12/22/2016 | |
| DAV2AVI.zip | DAV2AVI | 795.4KB | 12/22/2016 | |
| General_ConfigTool_Eng_V1.07.2.R.130304 (1).rar | General ConfigTool Eng V1 07 2 R 130304 (1) | 3.4MB | 12/22/2016 | |
| General_Smart-PSS.zip | General Smart-PSS | 135.1MB | 02/25/2022 | |
| General_Smart-PSS_Eng_Mac.zip | General Smart-PSS Eng Mac | 92.5MB | 02/25/2022 | |
| General_SMARTPSSV2.002.0000007.0.T.190122.exe | General SMARTPSSV2 002 0000007 0 T 190122 | 128.5MB | 10/17/2019 | |
| HeroSpeed NVR setup disk.zip | HeroSpeed NVR Setup Disk | 118.5MB | 04/28/2020 | |
| HeroSpeeddisk.zip | HeroSpeeddisk | 90.9MB | 09/15/2021 | |
| IP Camera IP Address setup guide.docx | IP Camera IP Address Setup Guide | 613.7KB | 06/30/2015 | |
| netscan.exe | Netscan | 1.6MB | 01/06/2017 | |
| odm-v2.2.250.msi | ONVIF Device Manager Tool ver2.2.250 Open source tool | 20.9MB | 01/14/2015 | |
| P2P Operation Manual V1.0.0 201406.pdf | P2P Operation Manual V1 0 0 201406 | 628.8KB | 09/08/2017 | |
| Quick DDNS Quick Start Guide.pdf | Quick DDNS Quick Start Guide | 755.9KB | 09/08/2017 | |
| Radio Programming Cable Driver-WINXP-7-8-10.rar | Radio Programming Cable Driver-WINXP-7-8-10 | 2.6MB | 04/26/2017 | |
| rarosx-5.2.0.tar.gz | Rarosx-5 2 0 Tar for Mac OS X File Decompressor | 487.9KB | 12/16/2014 | |
| RemotePCAttended.exe | RemotePCAttended | 430.7KB | 09/28/2021 | |
| RemotePCHost.dmg | RemotePCHost | 26.6MB | 02/25/2022 | |
| Searcher.exe | Searcher | 4.6MB | 02/28/2017 | |
| SearchTool.zip | SearchTool | 12.1MB | 10/28/2021 | |
| VMS Management.exe | VMS Management Legacy (WITH MANUAL V7.1.20.5)) | 23.4MB | 10/06/2017 | |
| VMSLite Setup7.2.46.5.zip | VMSLite Setup7 2 46 5 NEW | 22.9MB | 03/26/2018 |
| Filename | Description | Size | Date | |
|---|---|---|---|---|
| CDM21228_Setup.exe | CDM21228 Setup | 2.3MB | 06/15/2021 | |
| PL23XX_Prolific_DriverInstaller_v401(1).zip | PL23XX Prolific/FTDI Win Driver Installer ( Win7 / Win8.1 / Win10 / Win11 | 9.2MB | 03/02/2022 |
| Filename | Description | Size | Date | |
|---|---|---|---|---|
| EZTools_1103-B0010(IN).zip | EZTools For UNIVIEW Devices | 30.0MB | 12/05/2017 | |
| IP Cam NVR.exe | IP Cam NVR | 29.7MB | 02/28/2017 | |
| IPCSearcher5.1.28.5.exe | IPCSearcher with cross subnet support (legacy support) | 3.3MB | 02/28/2017 | |
| IPCWebPlugin7.1.2.4.exe | IPC activex WebPlugin | 1.7MB | 09/28/2017 | |
| Locator.exe | EnGenius Locator | 1.4MB | 12/05/2017 | |
| NVRp.exe | NVR tool | 1008.4KB | 02/27/2018 | |
| PIP-2MP-PTZ10X.zip | PIP-2MP-PTZ10X | 20.1MB | 12/28/2017 | |
| SearchTool 7.2.45.6.exe | SearchTool 7 2 45 6 | 8.8MB | 01/20/2021 | |
| Search_7.1.8.2.exe | IPCSearcher with cross subnet support with device filters | 5.1MB | 09/28/2017 | |
| ubnt-discovery-v2.4.1.zip | Ubiquiti Device Discovery Tool | 141.0KB | 12/12/2017 | |
| VMS Lite Quick Start.rtf | VMS Lite Quick Start | 7.1MB | 05/16/2018 | |
| VMSLite Setup8.2.11.1.exe | VMSLite Setup8 2 11 1 | 22.6MB | 05/16/2018 |
| Filename | Description | Size | Date | |
|---|---|---|---|---|
| HI3535_updateV6.1.47.1.zip | NVR:PVNVR-1080P24 HI3535 UpdateV6 1 47 1 | 42.7MB | 11/17/2017 | |
| HI3536_updateV7.1.42.3.zip | HI3536 UpdateV7 1 42 3 DO NOT USE UNLESS TOLD BY A TECHNICIAN | 40.1MB | 04/06/2018 | |
| PVDVR-7816HB.zip | PVDVR-7816HB DO NOT USE UNLESS TOLD BY A TECHNICIAN | 23.2MB | 10/12/2017 | |
| PVHCVR-5108-HE.zip | PVHCVR-5108-HE DO NOT USE UNLESS TOLD BY A TECHNICIAN | 13.9MB | 11/20/2017 | |
| PVNVR64-4096K_updateV7.1.22.6.bin | PVNVR64-4096K UpdateV7.1.22.6 DO NOT USE UNLESS TOLD BY A TECHNICIAN. | 24.8MB | 02/15/2018 |
| Filename | Description | Size | Date | |
|---|---|---|---|---|
| 20170109_143413_1[1].mp4 | TMHD-8600-IPC Demo video #1 | 126.4MB | 01/09/2017 | |
| 20170109_144952_1[1].mp4 | TMHD-8600-IPC Demo video #2 | 348.6MB | 01/09/2017 | |
| 2021-03-16-18-04-10.mp4 | 2021-03-16-18-04-10 | 89.6MB | 03/16/2021 | |
| 2MP Mini Metal Cased IP camera with Audio & SD card interface and removable adjustable MP Lens.mp4 | 2MP Mini Metal Cased IP Camera With Audio & SD Card Interface And Removable Adjustable MP Lens | 49.6MB | 03/03/2017 | |
| ICOR1.mp4 | ICOR1 | 89.6MB | 03/16/2021 | |
| ICOR2.mp4 | ICOR2 | 56.7MB | 03/16/2021 |
| Filename | Description | Size | Date | |
|---|---|---|---|---|
| 3516D.zip | 3516D | 21.8MB | 12/07/2017 | |
| S2l33M.zip | S2l33M | 58.7MB | 12/05/2017 |
Still stuck? We can also be reached via telephone at 800-308-4204, M-F 10am-4pm EST
